1. Digital Product Refunds

Since our products are delivered digitally (software licenses, downloads, etc.), we follow a strict refund policy:

• Refund Eligibility: You may request a full refund within 7 days of your original purchase if:

  • The product was not activated or downloaded.

  • You experienced a technical issue that could not be resolved by our support team.

  • You were charged in error or made a duplicate purchase.

• Non-Refundable Cases:

  • Refund requests made after 7 days of purchase.

  • Products that have been used, activated, or downloaded.

  • Issues due to user error, incompatible systems, or unsupported configurations.

2. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Order number or transaction ID

• Date of purchase

• Reason for the refund request

Email: info@secure.marcguard.com
Phone: +1 (800) 123-4567

Once your request is reviewed and approved, your refund will be processed within 5-7 business days to the original payment method.

3. Product Exchanges

We do not offer product exchanges. However, if you accidentally purchased the wrong version of our software, please contact us within 3 days, and we’ll do our best to assist.

4. Subscription Cancellations

You may cancel your subscription at any time. After cancellation, you will retain access to your subscription until the end of the billing cycle. No partial refunds are issued for unused time.

Need Help?

For any questions about our refund and return policy, feel free to contact us at:

📧 Email: info@secure.marcguard.com
📞 Phone: (805) 225 7399